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The Magic Touch

The hospitality industry evolves around ‘The Magic Touch’ – from start to finish. If you trip-up with this, at any level, you can end up in a downhill spiral. Put yourself in your guest’s shoes, and...

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The Magic Mail Ingredient for the Efficient Entrepreneur/Employee/Exec.

I gave it away in the title – for success these days you need to be Efficient. And to be efficient means that your company is the FIRST to reply to customer or prospective customer enquiries and...

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